1. What this policy covers
This policy explains when a payment made through Zykon can be cancelled or refunded, who is responsible for deciding, and what happens when a payment fails, is reversed, or is charged more than once.
It should be read together with our Terms of Use and Privacy Policy.
It applies to customers paying a participating shop through a Zykon code, and to founding brands and creators who have applied to join Zykon.
Zykon is operated from Surat, Gujarat, India. The current pilot is limited to Surat.
2. Nothing is sold on this website
Zykon does not currently sell products or services through this website.
There is no shopping cart, subscription, or checkout on this website. The forms on the site collect applications and waitlist details only.
Nothing on zykon.in currently charges you.
This policy explains how cancellations, refunds, and payment failures are handled for payments made at participating shops through Zykon.
3. Cancelling before you pay
Until you confirm payment, you can simply close the payment screen.
Scanning a Zykon code, entering a bill amount, or entering a creator's code does not commit you to a purchase.
If you do not complete the payment:
- nothing is charged;
- no completed transaction is created;
- no creator commission is earned; and
- no Zykoins are credited.
4. After you pay
Once payment is successfully completed, your purchase is with the participating shop, not with Zykon.
The participating shop is responsible for the goods or services you purchased and for deciding whether a purchase can be cancelled or refunded, subject to its own policies and your rights under applicable Indian consumer law.
If you want to cancel or return something you purchased, please contact the shop first.
Zykon can assist with the payment side of an approved refund.
If the shop approves a refund, we will process the corresponding payment reversal or refund through the applicable payment system.
When Zykon is responsible
If the issue arises from the Zykon payment flow, such as:
- you were charged the wrong amount;
- an eligible discount was not applied; or
- the same transaction was successfully charged more than once,
we will investigate the issue and, where appropriate, arrange the necessary correction or refund without requiring you to resolve the issue solely with the shop.
5. How refunds are made
Approved refunds are normally returned to the same payment method used for the original transaction.
We cannot redirect a refund to an unrelated account.
We will never ask you for:
- your UPI PIN;
- your password;
- your OTP; or
- your full card details
to process a refund.
If someone asks for these details while claiming to be from Zykon, do not provide them.
Timing
Once a refund has been approved and initiated, the payment partner and banking system determine when the money reaches your account.
Actual timing may vary depending on the payment method, payment partner, and your bank.
We will provide the refund or reversal information available to us.
Amount
Where a full refund is approved, you will generally receive the amount you actually paid after the Zykon discount, not the original pre-discount bill.
For example:
- Original bill: ₹600
- Discount: ₹180
- Amount paid: ₹420
- Refund: ₹420
Partial refunds may be processed where only part of a purchase is refunded. The refund amount will be calculated based on the applicable transaction and discount.
Refund fee
Zykon does not charge a fee for processing a refund.
6. Failed, reversed, and duplicate payments
Sometimes a payment can fail even though money appears to have been debited from your account.
Failed payments and reversals are handled through the relevant payment system and payment partner.
The applicable reversal timeline depends on the payment method and the type of failure.
If your account was debited but the transaction did not successfully complete:
- Check whether the amount has already been automatically reversed.
- If it has not been reversed within the applicable payment-system timeline, contact us with the transaction details.
- We will raise the issue with the relevant payment partner where appropriate and help track the resolution.
Where compensation for delayed reversal is payable under the applicable payment-system rules, it is the responsibility of the relevant regulated entity under those rules.
Duplicate payments
If you were successfully charged twice for the same purchase, contact us with both transaction details.
We will investigate the duplicate transaction and arrange the appropriate correction or refund where applicable.
7. Discounts, creator commissions, and Zykoins
When a transaction is refunded or reversed, the benefits attached to that transaction are also adjusted.
Creator commission
A refunded or reversed transaction does not generate a final creator commission.
If a commission has already been credited, it may be adjusted against the creator's future eligible commissions.
Zykoins
Zykoins earned from a refunded or reversed transaction may be removed from the customer's balance.
For a partial refund, the corresponding reward may be adjusted proportionately where applicable.
Zykoins are promotional reward points. They are not cash, cannot be exchanged for money, and cannot be refunded as money.
There is currently no Zykoin redemption mechanism.
8. Withdrawing an application
Founding brand and creator applications are free, and joining the waitlist is free.
There is therefore nothing to refund.
You may withdraw your application at any time by emailing us.
Submitting an application does not guarantee acceptance.
If we decline an application, nothing has been charged and nothing is owed.
Your personal data will be handled according to our Privacy Policy.
9. Fees and subscriptions
Zykon currently does not charge creators or brands a joining fee or monthly subscription.
Zykon may retain a platform share from transactions made through Zykon, as described in the Terms of Use.
There is currently no recurring payment or subscription to cancel.
If we introduce paid plans or recurring charges in the future, we will publish the applicable pricing and cancellation terms before charging anyone.
10. How to raise a payment or refund request
Email officialzykon@gmail.com.
Please include:
- the date and approximate time of payment;
- the shop's name;
- the amount;
- the payment method;
- the transaction or reference ID, if available; and
- a short description of what went wrong.
Do not send your UPI PIN, password, OTP, or full card details.
We aim to acknowledge requests within 48 hours and resolve straightforward requests within 7 working days.
If the matter requires action from the shop, payment partner, or bank, resolution may take longer. We will let you know if that happens.
11. Grievance Officer
If your request is not resolved through our normal support process, you may contact our Grievance Officer.
- Grievance Officer: Laksh Salecha
- Email: officialzykon@gmail.com
- Address: Zykon, R Tower 112, Citylight, Surat, Gujarat 395007, India
We aim to acknowledge complaints promptly and will handle them within the applicable legal or regulatory timeframe.
12. Changes to this policy
Zykon is pre-launch, and this policy may be updated before public release, particularly once our payment partner is confirmed and Zykoin redemption becomes available.